Frequently Asked Questions About Our Course Packs

Placing an Order

  • How can I place an order?

    Simply print a copy of the Order Form and fax it to (770) 831-8556. You can also obtain an Order Form from your bookstore or call LAD Custom Publishing and speak with Customer Service at (877) 318-8800. After completing the Order Form, materials should be mailed to: LAD Custom Publishing, Attn: Customer Service, 5212 Belle Wood Court, Suite 206, Buford, GA 30518.

  • How long does it take to produce a course pack?

    Copyright material may take 24 hours up to 6 weeks. Non-copyright material normally can be shipped to you within 2-5 business days. "Need Extras" ship within 24 hours.

  • What are my binding options?

    LAD provides coil, 3 hole punch and shrink-wrap. If another method of binding is preferred, we can customize to your specifications. Simply check the box labeled "Other" on the Order Form, and specify your request.

  • Can I get a proof copy prior to production?

    On the Order Form in the special instructions section, note that you would like to proof the course pack prior to production. However, this may cause a delay with the order.

  • Does the instructor get a desk copy?

    The instructor will receive 1 free desk copy with every order. Additional desk copies are available on request. The desk copies will be shipped with the course packs to the bookstore.

  • Will original material be returned?

    The professor's originals, desk copy and LADPacs will be shipped together to the bookstore.

  • Can I order the same course pack for another term?

    Yes, please use the "Re-Order" form. Indicate whether it is an Exact Repeat or whether the course pack will have changes. In the "Special Instructions" section of the order form, please note the deletions and/or additions to the LADPac and the new sequence for the material. The professor will need to send in any new material that will be added.

  • What does "On Time Every Time" really mean?

    This means when your order is received, we will acknowledge a "Guaranteed Shipped Date" (GSD). If your course packs are not shipped to the bookstore on or before that date, then they are FREE...It's as simple as that.

Copyright Questions

  • What is the turnaround time for obtaining copyright clearance?

    Copyright approval may be obtained within 24 hours to 6 weeks depending on the nature of the material and the rights holder.

  • Do I need copyright clearance for an out-of-print book?

    Yes, copyright permission is required for out-of-print books. While a publication may be "out-of-print" it is still necessary to obtain permission from the rights holder for reproduction of that material.

  • Once copyright clearance is obtained, will it need to be requested again?

    Yes, copyright permissions are required each time you want to use copyrighted material. Normally, copyright clearance is applicable for one academic term or for a specified period of time. Copyright clearance must be obtained each academic term.

  • Can illustrations and pictures be copied?

    Yes, as long as permission is granted from the rights holder. Usually pictures and illustrations have different rights holders when they derive from text publications such as books, magazines, newspapers, etc.

Cancellation, Billing, and Return Questions

  • What happens if a course pack or course has been cancelled?

    If a course pack is cancelled prior to production and has incurred copyright processing, a fee will be charged. The fee will not exceed 10% of the estimated value of the order. If there are no copyrights there will be no charge to cancel the order. With or without copyrights, if the order has been produced no returns will be allowed.

  • What is LAD's return policy?

    LAD provides a 100% credit on all unused LAD course packs. Return the covers only. Returns must be received within 365 days from the invoiced date. For additional details, contact Customer Service at 1-877-318-8800.

  • When can credits be used?

    Credits may be used any term following the term credit was issued. Credits may not be used during the same term they are incurred.